Critical Elements of Customer Service

Is your customer service reputation driving the growth of your business or driving customers to the competition?  This dynamic workshop presents essential information on excellence in customer service and combines it with an opportunity to practice those skills and receive feedback to reinforce the learning. Participants will develop new skills in managing customer information, effective communication, and using proven tools and techniques for creating lasting customer satisfaction.  This two-day workshop is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. 

Date and Times Location Course Cost/Fees

Tuesdays & Thursdays
Jan 26, 2021 to Feb 04, 2021
9:00AM to 12:00PM

Online   $249

 Course Hours: 12 hours