Diversity, Equity and Inclusion Certificate

Diversity, Equity and Inclusion Certificate

The Diversity, Equity and Inclusion Certificate

Accelerate your career with the Diversity, Equity and Inclusion (DEI) Certificate. Stories about racial tension and political unrest are featured daily in the news, detailing the current state of our country. Organizations and companies are challenged to understand how they can respond to their employees' needs for safety and acceptance. As the world changes, organizations must change as well. Become the leader that fosters supportive dialogue to create transformative change. Find ways to create culturally aware work environments that are respectful, inclusive and harmonious. With this certificate, learn the universal in-demand skills needed to empower your team by building a diverse and inclusive work culture. 

The Diversity, Equity and Inclusion Certificate has six workshops that address current issues that may arise in the workplace. This certificate helps you:

  • Realize the benefits of diversity
  • Increase your cultural knowledge
  • Increase inclusion of different groups
  • Become aware of unconscious bias
  • Promote better teamwork

These workshops were developed specifically to address issues that will help individuals understand themselves and encourage respectful communication with colleagues. Organizations that embrace diversity promote better teamwork, motivate positive behaviors, and encourage a respectful workplace to increase employee engagement.

Participants must successfully complete all six workshops to receive this certificate. Workshops may also be taken independently to meet your specific career needs or interests.

What Is Hidden Bias and How Do I Overcome It?

Hidden bias refers to the attitudes or stereotypes that affect our understanding, actions and decisions in an unconscious manner. Hidden bias is a sensitive subject. It is eye-opening to understand how hidden bias comes into play and is evident in everyone in some shape or form. Define and explore the concept of hidden biases that can unintentionally result in actions for or against a person, thing or group held at an unconscious level. Participants learn how society has taught them their bias and encourages them to seek self-improvement by developing strategies to counter hidden bias. 

This workshop covers a lot of ground: defining key terms, outlining discrimination in the workplace, investigating types of hidden bias, identifying how we learn hidden bias, and discovering how to test for hidden bias. Most importantly, learn how to actively overcome hidden bias. Participants will use a variety of self–assessments, small group discussion and large group process, to help identify stereotypes, prejudice, and discrimination, and personal biases.

Identifying and Addressing Racial Microaggressions in the Workplace

The microaggressions that people of color experience can make the workplace challenging at best, and hostile at worst. The goal of this workshop is to bring awareness to the various types of microaggressions that show up in an organization and how they can negatively influence productivity and morale. Participants will learn through open dialogue, examples, and visual aids. By the end of the course, you will be able to identify the meaning of micro-aggressive behaviors, micro-aggressive behaviors in daily interactions, and locate sources of microaggressions. Most importantly, you will be able to use practical tips for overcoming the hurdles of microaggression. Obtain the crucial tips and tools for ending speech and behaviors that result in microaggression.

Creating an Inclusive Workplace

While diversity refers to increasing numbers of minorities, inclusion is about cultivating and sustaining a climate that is welcoming and safe for those minorities. Diversity without inclusion is a short-sighted strategy and will not help build a sustainable, diverse workforce. It is important for participants to emphasize that brave discomfort is necessary for cognitive growth. Learn how to foster participation and inclusion in your work environment. Participants will see themselves as agents of change and a crucial part of cultivating a workspace that is culturally competent and responsive. Contextualize inclusion as an integral strain of diversity work by focusing on key approaches, strategies, activities and data to foster optimum participant engagement. By the conclusion of this workshop, you will be able to determine key diversity terms, understand the importance and economic impact of inclusion, and identify characteristics of an inclusive workplace.

Culturally Competent Customer Service

Are your communication skills keeping up with society’s evolving demographic? Your practice may depend on your ability to know your audience. Our multi-cultural society demands that we internally brainstorm before speaking, in order to meet the goal of transmitting information that is mutually beneficial for both you and your client. Gain an overview of the growing cultural variety in Philadelphia, and surrounding counties. Emphasis is placed on practical and theoretical skills that businesses need to serve these communities. The workshop illustrates ways in which businesses can encourage and develop culturally sensitive staff. Participants develop relevant ways to communicate effectively with diverse populations to deliver world-class customer service.

Developing Culturally Competent Leadership

Learn how to become a culturally competent change agent. Students will build an awareness of how to become culturally competent leaders within their organizations. These leaders empower their team by valuing the unique contributions of the individual team member. Participants will learn how to develop an implementation plan to enact change at your institution. The workshop is divided into three distinct parts: 

  • Defining cultural competence and good leadership
  • Learning the building blocks and language needed to enhance cultural knowledge and skills
  • Using cultural competence to make an impact in the workplace

Participants will learn the traits of leadership, define the significance of culture and cultural competence, identify communication barriers and resolve conflict, test for hidden bias and create a plan for correction, and evaluate their organization’s practices that impact diversity and inclusion.

Establishing Inclusive Hiring

Prepare participants on search committees or hiring teams by educating them about the integral role they play in diversifying their workforce. Diversity without inclusion is a short-sighted strategy and will not help build a sustainable, diverse workforce. This workshop helps employers illustrate the importance and benefits of inclusive hiring to attract diverse candidates. Learn where to post job ads to attract diverse candidates. Most importantly, uncover techniques on how to make inclusion a part of the workplace cultural dialogue. This workshop will provide key approaches, strategies, activities, and data to foster optimum participant engagement.

Course Dates and Times

Date and Times

Are you an organization looking to empower your workforce? If you are interested in providing customized training to your employees visit Contract Training to review all available training options or contact Peggy Dugan at mdugan@ccp.edu for more information.

Course Hours:

Workshops are 6 hours each for a total of 36 hours total to earn the Diversity, Equity and Inclusion certificate.