Leaders and managers are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization. This Certificate in Managing Change and Resolving Conflict covers the key issues and best practices for managers dealing with contentious situations in the workplace.
Each course in this program offer examples, videos from practitioners and experts, interactive games, and review questions to ensure mastery of the material. The courses present strategies that managers can use to help deal with conflict, with case studies and scenarios that highlight key issues.
This program can help both current managers, and those advancing in the management ranks, with the necessary knowledge and skills. Upon successful completion, you can download and print a Certificate of Completion.
Note: It is recommended that learners begin with Introduction to Managing Change and Resolving Conflict course first, and then other courses can be taken in any order.
Courses Included in this Certificate:
- Introduction to Managing Change and Resolving Conflict
Leaders and manager are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization. This brief introductory course focuses on the context of leading and managing when there is disagreement and discord, within and without the organization.
- Leading and Managing Change
Whether adopting new technology or adapting to a drastic shift in an organization's core focus, change is a constant in any successful business. Managers play a fundamental role in successful effecting changes across an organization. By understanding the steps in effecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization.
- Handling Difficult Employee Behavior
As a manager, handling difficult employee behavior is now your job. This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork.
- Communicating Collaboratively
Communicating effectively is critical to the success of the team, and critical to your personal success on any given project or task. This introductory-level course will help you improve your collaborative communication by providing best practices and effective tips and techniques.
- Handling Workplace Conflict
As a manager, you will undoubtedly deal with conflict. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations.
- Emotional Intelligence for Managers
Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.
- Negotiations: Resolving Disputes
This course is designed to help managers and other decision makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation.
Course Dates and Times
|Date and Times||Location||Course Cost/Fees|
|Register to Start Today||Online||$630|
Course Hours: 31
This workshop is offered through our continuing education online partner.