Fashion Retail Sales & Customer Service Proficiency Certificate


This certificate features an integrated, career-focused curriculum. Through a number of professional courses, students gain the knowledge and skills necessary to pursue career opportunities in Fashion Retail and Customer Service across such categories as Fashion Apparel/Accessories, Home/Garden, and Gifts.

Students will have the opportunity to gain professional experience through the FMM Retail Laboratory as well as by participating in community projects in various shopping zones. Students will graduate with the equivalent of 6 months to 1 year of retail experience. It is recommended that students sit for the National Retail Federation Certifications in Customer Service. Students will also be prepared to transfer into the AAS Fashion Merchandising and Marketing program.

Program Learning Outcomes:

Upon successful completion of the Fashion Retail and Customer Service proficiency certificate, students will be able to:

  • Articulate and discuss the foundation of the integrated fashion industry.
  • Demonstrate proficiency in soft skills necessary for success in fashion sales.
  • Demonstrate proficiency in customer shopping behavior and shopper profiling.
  • Apply fashion retail operations and customer service concepts through hands on experiences including the retail lab and shopping zone field experiences.

Program Entry Requirements:

This certificate is open to interested students. Students are required to satisfy placement at the time of admission. Students who are identified as needing developmental course work must satisfactorily complete the appropriate English and mathematics courses as part of the certificate when applicable. 

Program of Study and Graduation Requirements:

Successful completion of the program requires a “C” grade or better in each of the courses listed. 

Course Sequence:

Course Number and Name Prerequisites Credits
FMM 101 - Survey of the Fashion Industry   3 credits
FMM 105 - Textiles   3 credits
FMM 110 - Introduction to Work Experience FMM 101, which may be taken concurrently 1 credit
FMM 115 - Understanding the Customer FMM 101 3 credits
FMM 120 - Professional Personal Selling FMM 101 3 credits
FMM 125 - Experiential Retail FMM 101 3 credits
FMM 130 - Work Experience I FMM 101 2 credits

Minimum Credits Needed to Graduate:


For More Information, Contact:

The Division of Business & Technology, Room B2-22, 1700 Spring Garden Street, Philadelphia, PA. 19130. Telephone (215) 751-8414; or call the College Information Center (215) 751-8010.