Patient Service Representative Proficiency Certificate


The Patient Service Representative Proficiency Certificate has been designed to provide students with the opportunity to seek employment in a variety of health care settings. This proficiency certificate focuses only on the administrative components of a medical practice. The patient service representative is responsible for greeting patients and families, collecting demographic and insurance information, scheduling patients according to the provider’s guidelines and protocols, collecting payments associated with services rendered, and any other duties necessary to provide efficient, timely services to the patients and their families.

The Patient Service Representative Proficiency Certificate will provide students with the foundation courses and skills they need to understand the health care delivery system, and to provide students with the opportunity to seek employment in a variety of health care settings.

The Patient Service Representative Proficiency Certificate can be taken as a certificate-only program, or students can continue their studies and earn an associate's degree in Health Care Studies.

Program Learning Outcomes:

Students who successfully complete the courses in this certificate will be able to:

  • Use the correct terminology for diseases, symptoms, diagnostic studies and treatments.
  • Perform computerized administrative and financial procedures used in medical practices.
  • Perform front office administrative and financial procedures required in a medical setting.
  • Demonstrate the use of effective therapeutic communication skills in health care.
  • Demonstrate an understanding of basic ethical and legal issues in health care.

Program Entry Requirements:

This certificate is open to interested students. Students are required to satisfy placement at the time of admission. Students who are identified as needing developmental course work must satisfactory complete the appropriate English and mathematics course as part of the certificate.

Program of Study and Graduation Requirements:

Successful completion of the certificate requires a "C" grade or better in each of the courses listed. In order to receive a "C" grade or better and thus demonstrate competency, students must complete assignments, exams and participate in class activities.

Course Sequence:

Semester 1

Course Number and Name Prerequisites Credits
AH 103 - Medical Terminology   3 credits
ENGL 101 - English Composition   3 credits
CIS 103 - Computer Applications & Concepts   3 credits
AH 112 - Medical Administrative Procedures   3 credits

Semester 2

Course Number and Name Prerequisites Credits
AH 116 - Interpersonal and Professional Skills in the Health Care Setting   3 credits
AH 204 - Medical Law and Ethics ENGL 101 with a grade of "C" or better 3 credits
AH 220 - Information Management Systems in Health Care CIS 103 with a grade of "C" or better 3 credits

Minimum Credits Needed to Graduate:


General Education Requirements:

All general education requirements necessary for graduation are met through the courses in the program as indicated above. Students who wish to take courses that differ from the general education courses indicated above must complete a course substitution request form. To access the form, login to the MyCCP portal, and in the Student tab, under Electronic Forms, click on the Records and Registration Forms link, then choose Request For Course Substitution Of Graduation Requirement link. A more detailed explanation of the College’s general education requirements is also available.

For More Information, Contact:

The Division of Math, Science and Health Careers, Room W1-1, 1700 Spring Garden Street, Philadelphia, PA 19130, Telephone (215) 751-8430 or e-mail

Gainful Employment:

Gainful employment information is intended to provide students with better information about the effectiveness of college programs in preparing students for careers. Information provided includes estimated program costs and time needed to complete the program, financing options and related careers.