One Office, Many Services
Community College of Philadelphia's Single Stop office offers students support exploring, navigating, and obtaining additional financial resources. After assessing students' needs, Single Stop staff provide free assistance connecting them with health insurance, food resources, free tax preparation, legal aid, financial education, childcare, utilities, cash and other subsidies, as well as internal and external referrals. Single Stop's vision is to help students manage and overcome life and economic barriers so they can continue with their education and move towards economic mobility.
Since its establishment in 2013, Single Stop at Community College of Philadelphia has screened more than 13,500 students, connecting them and their families with more than $28 million dollars in tax refunds, cash, and non-cash benefits. Evaluation findings provide evidence that students who use the services offered at Single Stop have higher GPA (Grade Point Average) and course completion rates than those who do not utilize them.
Watch a video to learn more about Single Stop.
Basic Needs and Benefits Screening
Using advanced technology, Single Stop staff are able to identify preliminary financial resources to help students secure basic needs. From food, health insurance, utility and cash assistance to textbooks, transportation, childcare and other subsidies, staff connect with students to determine a plan to pursue available options. Without leaving campus, students get the support they need so they can better manage their time and multiple responsibilities, making it easier for them to focus on their education while accessing a wide range of services.
Tax Preparation and Filing
From January through April, Single Stop brings certified tax preparers to assist students in preparing and filing their tax returns and/or amendments. This service is only available during tax season and helps students maximize their tax return by making sure that they can obtain all available tax credits, including but not limited to the Earned Income, American Opportunity and/or Child without making mistakes. This service is offered to students currently taking classes and earning under $55,000 dollars per year.
Health Care Coverage Assistance
Thanks to the Affordable Care Act (ObamaCare), Single Stop staff and certified healthcare navigators help students review different healthcare options including the state plan (Medicaid), free sliding scale alternatives, and plans offered through the Marketplace exchange during the open enrollment period (November through December 15).
Attorneys and advocates offer free legal advice and answer questions about:
- Public Benefits - Assistance for issues with food stamps, cash and medical assistance, subsidized childcare and benefits issues for immigrants.
- Employment - Assistance with unpaid wages and record expungement.
- Housing - Assistance with unfair evictions, illegal lockouts, repairs, and housing problems related to domestic violence.
- Utilities - Assistance with shut-offs and billing/service issues.
- Consumer - Assistance with fraud, bankruptcy, and debt collection/harassment.
- Immigration - Pro-bono attorneys provide assistance with immigration law inquiries, D.A.C.A., sponsorship, status adjustments, naturalization, and citizenship process.
Note: Single Stop partners with Community Legal Service and pro-bono attorneys to provide this service free of cost. Additional legal referrals will be arranged based on specific students' needs.
With the guidance of a certified financial coach, students establish goals to become empowered and financially fit by understanding how to best make informed decisions about financial matters including banking, credit, debt management, student loans, financial planning, starting an emergency fund, securing housing, transportation, and much more!
After completing the screening process, Single Stop staff determine additional internal and external services and resources to help students stay on their path to success.
Schedule and Contact Information
Single Stop has offices at the Main Campus and Regional Centers. Walk-ins are welcome based on availability; appointments are highly recommended during tax season (January through April) and the healthcare open enrollment period (November to December),
Mint Building, Room M1-21
|Monday - Friday, 9 a.m. – 4 p.m.||(267) 299-5910 or email us|
|Northwest Regional Center
|Mondays,9 a.m. to 3 p.m.
Tuesdays, Noon to 7 p.m.
Thursdays, 9 a.m. to 3 p.m.
|(215) 972-6367 or email us|
|Northeast Regional Center
|Wednesdays, 9 a.m. to 3 p.m.||(215) 972-6268 or email us|
All services are free of charge and available to matriculated students.