This course introduces first-year students in business and professional programs and related fields to success strategies for self-leadership and college-level academic inquiry, including career planning, problem solving, critical thinking, communication, cultural competence, working within teams, and institutional knowledge. Students create a comprehensive personal leadership plan, including academic, financial, and career/transfer components. Business students are required to enroll in BUSL 101 within the first twelve credits.
Business Leadership Courses
BUSL 101 - Navigating Leadership and Business Professions
BUSL 125 - Customer Service Leadership
This course covers the major components of customer service, including techniques to provide information and effectively resolve customer issues through personal and electronic communication. Students will learn to use customer service as a competitive advantage by understanding the customer's perspective and identifying ways to meet or exceed their needs and expectations.
BUSL 101, which may be taken concurrently.
BUSL 215 - Organizational Leadership
Using case studies and acting both individually and as members of teams, students in BUSL 215 learn to make sound decisions when designing, growing, or changing organizations and organizational culture. The course focuses on leadership approaches to organizational elements such as culture, mission, reporting structure, multiculturalism/diversity, technology, and people management.