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Program Duration: Short Term
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Degree Type: Proficiency Certificate
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Total Credit Hours: 21
About This Certificate
Our Patient Service Representative (PSR) proficiency certificate program will teach you about the administrative components of a medical practice. You will learn how to collect demographic and insurance information, schedule patients according to the provider’s guidelines and protocols, collect payments associated with services rendered, and any other duties necessary to provide efficient, timely services to the patients and their families.
Upon receiving your proficiency certificate, you may enter the workforce. Since only a few additional courses separate the PSR certificate and the Health Care Studies (HCS) degree program, many students who complete the PSR certificate also choose to earn their HCS degree. Those who earn the HCS degree can transfer to many four-year college and universities.Quick Information
Program Entry Requirements
This certificate is open to interested students. Students are required to satisfy placement at the time of admission. Students who are identified as needing developmental course work must satisfactory complete the appropriate English and mathematics course as part of the certificate.
Program of Study and Graduation Requirements
Successful completion of the certificate requires a "C" grade or better in each of the courses listed. In order to receive a "C" grade or better and thus demonstrate competency, students must complete assignments, exams and participate in class activities.
General Education Requirements
All general education requirements necessary for graduation are met through the courses in the program as indicated above. Students who wish to take courses that differ from the general education courses indicated above must complete a course substitution request form. To access the form, login to the MyCCP portal, and in the Student tab, under Electronic Forms, click on the Records and Registration Forms link, then choose Request For Course Substitution Of Graduation Requirement link. A more detailed explanation of the College's general education requirements is also available.
Launch Your Career in Patient Services
- Medical and Health Service Manager - est. salary $123,511
- Medical Secretary and Administrative Assistants- est. salary $41,641*
Career Outlook
Median Salary of Medical Secretaries and Administrative Assistants
Number of Jobs in the Region
10-year Job Outlook in the Region for Medical Secretaries and Administrative Assistants
Medical Secretary
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports.
Starting Pay: $41,641
Typical Tasks
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Answer telephones and direct calls to appropriate staff.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Maintain medical records, technical library, or correspondence files.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
Let's Get Started
