Store Owner Series

This series of FREE workshops provides valuable training for small businesses located in Philadelphia on topics that are practical and relevant for a business owner at any stage. We also provide opportunities for businesses to network with other small businesses in their local community.

We offer workshops at Community College of Philadelphia's Regional Center locations in Northeast and West Philadelphia, as well as at our Main Campus. We also partner with local community organizations to bring select topics into the neighborhoods for added convenience. You have the option of choosing the location and training that are most convenient for you.

WORKSHOPS

Get Your Business Online in Under an Hour and for Less than $50!

Learn about free and low-cost ways to create an online presence for your business. Move to the next level with your own web landing page, dedicated business email address, and online listings in Google, Yelp, NextDoor, etc.

• This workshop will walk through an example of a business that has no online presence to becoming one that shows up in a confident, professional manner expected by today’s consumers.
• We’ll look at easy ways to get started without technical skills or expensive consultants.

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Key Operating Agreement Provisions

In this workshop, business attorney and strategist Zane Johnson will discuss why it is important for every LLC to have a written operating agreement, and review some of the key provisions that should be included.

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Master the Art of 5-Star Reviews” (Customer Service Training)

Have you ever wondered why your business is not receiving the reviews that you would like. This workshop deals with one of the most important aspects of any successful small business. Good customer service is essential to any business. Learn the step-by-step process of providing the tools you and your employees need to get better reviews for your business. Learn how to put these tools in motion and access quality feedback that will strengthen your customer persona.

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Hiring, Onboarding and Retaining Good Employees

Hiring, Onboarding and Retaining good employees is one of the biggest challenges that Small Businesses face today. Sourcing from a pool of potential employees can be difficult.

This workshop seeks to help small businesses in the hiring process, providing tips on hiring the right employee, onboarding them so they become comfortable in their new environment and developing techniques to evaluate their progress and develop a cohesive working team.

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Strategies for Protecting Your Business Secrets

In this workshop, business attorney and strategist Zane Johnson will explain what trade secrets are, why they are important, and share key strategies for protecting your proprietary information.

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Customizing a Website Privacy Policy

In this workshop, business attorney and strategist Zane Johnson will explain why it is important for every business with an online presence to have an online privacy policy, and breakdown the key provisions in a typical policy.

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